TERMS AND CONDITIONS

Prices:

• All prices are in USD $. Prices shall be those prices published on this Website at the time you submit your order. The prices published on the Website are inclusive of VAT where applicable, but may be exclusive of shipping costs, which are for your account. These costs will be calculated separately as applicable and specified on the order form and added to the total price of the order. The total price stated on the order form you submit shall be the total amount payable by you for the products including shipping.

• If, by mistake, we have underpriced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we dispatch the product to you. In those circumstances, we reserve the right to cancel your order. In the event we cancel your order, we will give you a full refund on any amount already paid for that product in accordance with our return and refund policy

• Delivery costs, where applicable, are payable by you as indicated on your order confirmation.

Paying for your products:

• You may pay for your Products by the methods of payment as may be displayed at the Website checkout.

• You must pay in the currency as indicated on your invoice.

• If you are paying by credit or with a debit card, then you must supply your credit or debit card details when you place your order. mdglam.com will not supply the Products to you, nor perform the services until your credit or debit card issuer has authorized the use of your card for payment of the Products and/or services ordered. If mdglam.com does not receive such authorization, we shall inform you accordingly. MDGLAM.com reserves the right to verify the identity of the credit or debit card holder by requesting appropriate documentation.

Discount codes:

• We may from time to time offer promotional discount codes, which may apply in respect of any, or certain specified, purchases made through this Website.

• The conditions of use relating to any discount code will be specified at the time of issue. However, these Terms & Conditions relate to all MD GLAM promotions, competitions, and discount codes (unless otherwise stated).

• Only one promotion code can be used per order.

  • Bundles are excluded from all discount or promotional codes as this already retails at a discounted price.

  • The free shipping offer is not available on an order where a promotional code has been used.

  • A promotion code can’t be used after an order has been placed.

Delivery of your products

• MDGLAM.com will deliver the Products to the delivery address you have specified in the order form and in accordance with the delivery option you have chosen. In the event you order various Products to be delivered to different addresses, you will need to submit a separate order form for each delivery address. Any delivery or shipment dates given by MDGLAM.com are best estimates only and MDGLAM.com shall not be liable for any loss, damage, costs or expenses for failure to deliver in accordance with the delivery or shipment dates given. In the event that any of the Products ordered are out of stock, this may mean the whole order is delayed. If so, an estimate of the delay will be given by e-mail or post, but delivery shall, in any case, be made within thirty (30) days as of the date indicated on the order confirmation by MDGLAM.com.

• Title to and risk of loss in your Products will pass to you on delivery of the Products.

• Upon delivery of the Products to the carrier, mdglam.com will ssend you a confirmation of shipment by e-mail provided you have indicated an e-mail address on the order form or by post.

Exchanges, returns & refunds

• Exchange, Return, & Refund activities are being monitored for abuse and unauthorized resale on any other retail channels.

• You may return the Product to MDGLAM.com or cancel the entitlement to services and obtain a refund of the price of the returned Product provided that you contact us within seven (7) working days from the day after the goods are delivered. The returned items must be unopened

• Although you will have to pay the cost of returns, the refund will include the full value of the product.

• If a product is sold as part of a product combination (bundle) in which other products are offered for free or at a discount compared to their normal price, the bundled product must, at MDGLAM.com’s request, be returned with the product purchased. MDGLAM.com reserves the right to raise an invoice in respect of any free or discounted bundle product not returned.

• If a Product was supplied in error, is incomplete or faulty and you believe that you are entitled to a replacement or repair in accordance with paragraph 8 below, please email help@mdglam.com

• Refunds cannot be issued once an item has been opened or used. Items must be unopened, unused, and in its original packaging in order to obtain a refund.

• If you have received the ordered Product(s) and have simply changed your mind about purchasing it, you may return the Product(s) or entitlement to Service to us for a refund provided:

  • You inform MDGLAM.com within seven (7) working days from the day after the goods are delivered.

  • You have proof of purchase (i.e. order number / identification); and the products are unopened and unused.

  • Please note that while the Product(s) remain in your possession you are under a duty to ensure that the Product(s) are kept safe and secure.

Steps to Follow to Claim a Refund:

• Cancellation can be exercised in writing or any other durable medium, either by emailing us at
  help@mdglam.com or by writing to:

  MD GLAM
  421 N. Rodeo Drive,
  Penthouse 4,
  Beverly Hills, CA 90210

• The customer is responsible for the cost of the return postage

• Before returning any Product(s) it is helpful if you check that you have:
  - Used appropriate packaging;
  - Place the products in it's original packages;
  - Clearly displayed the returns address;
  - Sealed the packaging securely.

• Ship returned products to:
  MD GLAM
  223 West Palm Avenue,
  Unit B,
  Burbank CA 91502

• Following the above steps will help ensure the Product(s) arrive at the correct destination and in good condition within a timely fashion.

Liability

• These terms and conditions set out the full extent of our obligations and liabilities in respect of the supply of the Products (and performance of telephone support and warranty services) and the performance of any Services.

• Save as set out at paragraph 9.3 below, there are no warranties, conditions or other terms that are binding on mdglam.com regarding the supply of Products except as expressly stated in the contract.

• Any warranty, condition or other term arising out of or in connection with the supply of Products and/or the provision of Services which might otherwise be implied into or incorporated in the contract by statute, common law, laws applicable in the country where you purchased the Products or Services or otherwise (including without limitation any implied term as to quality, fitness for purpose, reasonable care and skill) is hereby expressly excluded to the maximum extent permitted by law. In particular, mdglam.com will not be responsible for ensuring that the Products are suitable for your purposes.

• Nothing in the contract shall limit or exclude our liability (i) for death or personal injury caused by our negligence or (ii) for fraud or (iii) any breach of the obligations implied by applicable compulsory national laws as to title or (iv) any liability which cannot be excluded by law.

• SUBJECT TO CLAUSE 9.4 MDGLAM.COM WILL NOT BE LIABLE UNDER THE CONTRACT FOR ANY LOSS OF INCOME, LOSS OF PROFITS, LOSS OF CONTRACTS, LOSS OF DATA OR FOR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE OF ANY KIND HOWSOEVER ARISING AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE MDGLAM.COM. MAXIMUM AGGREGATE LIABILITY UNDER THE CONTRACT WHETHER IN TORT (INCLUDING NEGLIGENCE) OR OTHERWISE SHALL IN NO CIRCUMSTANCES EXCEED THE AMOUNT PAYABLE BY YOU TO MDGLAM.COM IN RESPECT OF THE PRODUCT(S) AND/OR SERVICES IN QUESTION.

• This does not affect your statutory rights as a consumer, nor your right to return the Products as per clause 7.

Data Protection

• Your transaction records are accessible to you if you are a registered customer by entering your Web Order Number(s) so that you may check the status of your order(s) and check the order content.

• By placing your order, you agreed and understand that MD GLAM will process and use the data collected from your order form for processing your order. These data will be treated in conformance with the MDGLAM.com Privacy Policy. If you wish to have access to information we hold concerning you, or if you want to make any changes, or if you do not want to receive information from MD GLAM, please follow the update procedure set forth in the Privacy Policy.