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FREQUENTLY ASKED QUESTIONS

Check most frequently asked questions here, if you still need help then please contact us at help@mdglam.com

Web Order Questions or concerns

MD GLAM ships within the U.S. and internationally.

Our customer service team will send out a shipping confirmation email once your item has shipped.

Your tracking number and all pertinent shipping info will be included in your shipping confirmation email

All items are final sales. Once an item has been open and used, we cannot accept any returns. However, if you have received a wrong item or there is a missing item(s), please email our customer service team at help@mdglam.com with your ORDER NUMBER and we will be happy to send you a replacement.

Your purchase of any MD GLAM product or curated kit is for PERSONAL USE ONLY and NOT for resale. By purchasing MD GLAM products, you agree not to resell or distribute said products.

Acne Concerns

MD Glam products are formulated to work for all skin types. Many customers who suffer from acne have reported visible improvements with their skin when adhering to an MD Glam skincare regimen. However, MD Glam products aren't formulated to specifically treat acne. Successfully treating acne often requires a prescription medication from a board-certified dermatologist. It is advised to seek the consultation of a dermatologist to treat any adverse skin-related conditions, including chronic acne.

MD Glam products are not formulated to treat acne. However, our customers who presented with acne have reported significant improvement in their skin. Especially since MD GLAM products are non-greasy and hydrating, this often helps treat skin that has dried out from acne treatments.

No! Dr. Cat specifically formulated the MD Glam Sunshout SPF 50 sunscreen because she was frustrated with other sunscreens leaving an unsightly “white cast” upon application. Dr. Cat strongly believes in the importance of sun protection to fight age and has personally tried so many products, only to discard them in the long run. Therefore, she spent over two years in R&D and extensive testing to create the most undetectable, incredible facial sunscreen to hit the beauty market. The proprietary formulation and preparation of the MD Glam Sunshout Sunscreen boast an SPF of 50 with broad-spectrum UVA/UVB protection. The main active ingredient is a natural sunblock which rich in anti-aging antioxidants for additional protective complexion benefits. Most importantly, it is non-greasy, fast-absorbing, and can be worn comfortably under makeup – or alone - all day without the dreadful white cast.

First, it’s best to know exactly how the skin reacts. An allergic reaction would result in the form of a rash. If you use products other than MD Glam or take any medications, like birth control, you may experience unwanted flare-ups. Acne is usually hormonal, and consulting with a dermatologist is highly recommended to help resolve the issue. The entire MD Glam collection undergoes rigorous sensitivity testing on a myriad of skin types. Therefore it is unlikely that an acne flare-up is a result of using an MD Glam product.

Product Questions

 

  • MD Glam products are suitable for all skin types. Including sensitive, oily, dry, normal/combination, and mature. In addition, MD Glam products are proprietary-formulated without the use of harsh chemicals found in most other skincare products, such as parabens and sulfates. However, as with any skin care regimen, we highly recommend consulting with your dermatologist before using any MD Glam product.
  • MD GLAM products are great for sensitive skin. Dr. Cat personally suffers from sensitive skin issues, which is why she formulated her skincare line. She recommends using only MD GLAM products and not mixing/combining the MD GLAM exclusive products with other brand products. Many times, sensitivity arises from the cleansers, as well, so it’s best to invest in the Full MD GLAM Collection to reap visible, long-lasting results.

 

MD Glam products are not formulated for the lips but designed for the face, neck, and decollete.

Never combine Retin-A with any MD Glam product. If you have specific questions about your Retin-A prescription and how to use them with skincare products, please consult your dermatologist.

Yes, MD GLAM products are non-greasy, fast-absorbing, and have ingredients that clarify pores.

Dr. Cat created a highly effective, antioxidant-rich day moisturizer without SPF because every woman has a personal preference level they desire on their skin. Some prefer physical, mineral sunblock or to layer a separate SPF-specific product on top of her daytime moisturizer. The DMAE Antioxidant Day Moisturizer is for all skin types of women. It absorbs quickly into the skin, leaving a lightweight veil of long-lasting moisture. The day cream also feels light enough to be worn under makeup or with any sunscreen. The MD GLAM Sunshout 50 SPF also doubles as a daytime moisturizer thanks to its lightweight hydration quality.

It’s recommended for you use the Exfoliating Enzyme Scrub 2-3 times a week for extra exfoliation. Drier skin types should use no more than twice weekly to avoid potential irritation.

The Hyaluronic Acid Night C-Complex consistency is thicker than the DMAE Antioxidant Day Moisturizer because of its rich Hyaluronic Acid content, thus making the night cream consistency rich, creamy, and sumptuous. If you prefer, simply add a few drops of water to dilute the cream and apply only a thin layer to the face. A little goes a long way!

In the morning, start with the DMAE Antioxidant Day Moisturizer, then apply the Sunshout Sunscreen SPF 50. Before bed, cleanse the day away with the Deep Pore Foaming Cleanser. Follow with the Retinol-C Intense Eye Serum to the eye area and any expression lines. Finally, layer the Hyaluronic Acid Night C-Complex night cream over your entire face, neck, and decolletage. Buff away dead, superficial cells with the Exfoliating Enzyme Scrub AFTER the Deep Pore Foaming Cleanser either every day to every few days, depending on your skin type.

A light, fresh fragrance is added to the MD GLAM collection for the ritualistic “experience.” Not only does Dr. Cat want her products to be highly efficacious, but she desires women to enjoy using them. Fragrance and aromatherapy are proven to have positive effects when used in self-care, including skincare. And, if you feel good while practicing your skincare routine, you are more likely to continue doing so. Dr. Cat took a great amount of time in choosing specific scents that would create a sense of calm and tranquility during the skin-pampering process. All MD GLAM products undergo extensive sensitivity testing and we have yet to encounter any issues from our luxurious line of skincare essentials.

Absolutely. MD GLAM is safe to use during pregnancy. We always advise you to consult with your OB/GYN since everyone’s specific condition is different.

MD GLAM skincare essentials are NOT gluten-free. Essentially, skincare products are not meant to be consumed, but rather applied to the skin. Skincare products containing gluten generally do not affect people with gluten sensitivities. Published research as well as the Dermatologic Society and Celiac Society all support that gluten is not absorbed and topical products (any products you use to apply to the skin) with gluten can be used on people with gluten sensitivities. Gluten sensitivities arise only when ingested. To avoid accidentally consuming the products, never apply to the lip area. Gluten cannot be absorbed through the skin.

MD GLAM products are suitable for all skin types sensitive, oily, dry, normal/combination, and mature. In addition, MD GLAM is proprietary-formulated without the use of harsh chemicals found in most other skincare products, such as parabens and sulfates. However, as with any skincare regimen, we highly recommend consulting with your dermatologist before using any MD GLAM product.

The Deep Pore Foaming Cleanser works well in the morning and at night for any skin type.

All MD GLAM skincare essentials are suitable for all skin types (sensitive, normal/combination, oily, dry, and mature). However, each person’s complexion varies, so we always recommend you consult with your dermatologist before using any MD GLAM product.

The night cream’s consistency is thicker than the day cream because of the “plumping effect” of the hyaluronic acid ingredient. Hyaluronic Acid is very concentrated and attracts and retains 1000 times its weight. If desired, simply add a little water to dilute the consistency and apply a thin layer over the face, neck, and decollete. A little goes a long way!

Our products are sold by weight, not volume. The product will likely shift during transportation and may settle over time.

Sorry, but we don’t provide samples of our products. We recommended checking with your dermatologist before undergoing any skincare regimen. Also, rest assured all MD GLAM products undergo extensive sensitivity testing on many skin types.

I chose glass for products with specific ingredients because they have better longevity than plastic and less interaction with plastic components. The products that are stable in tubes are in tubes. There are a lot of details that go into formulations and packaging. It’s more complex than most people believe.

MD GLAM products absorb quickly, are non-greasy, and are formulated for layering without “pilling” if applied as prescribed. The MD GLAM Sunshout Sunscreen 50 SPF is specially formulated to provide broad-spectrum UVA/UVB coverage, absorbs quickly, disappears into the skin, and can be worn under any makeup. A setting of powder can also use throughout the day to control shine.

Dr. Cat did consider a fragrance-free skincare line for quite some time. She believes that in addition to being highly effective, skincare should be an “experience,” a moment of pause where women can truly pamper themselves. As scent is intimately linked with our self-care experience, developing and mixing the fresh, light, aromatic notes was one of the most integral aspects of the fastidious formulation process. All MD GLAM products smell fresh, light, and aromatically pleasing to the senses. Plus, they instantly melt into the skin, so their aroma will never compete with your everyday perfume picks.

Many customers use the Clarisonic with their MD GLAM Deep Pore Cleanser, but it is imperative to keep the brush head clean of any bacteria. Dr. Cat recommends mixing the Deep Pore Foaming Cleanser in your hands after thoroughly washing and gently massage the cleanser over your face and neck. For best results, refer to her video tutorials on the MD GLAM website – Mdglam.com.

Dr. Cat wanted to keep MD GLAM products easy to use without a lot of steps. Also, the complete kit provides all the same benefits as a toner would in a way that is powerful yet gentle on the skin. Toners tend to change the pH balance of the skin, making the most active ingredients in anti-aging skincare either too potent and creating irritation (if it lowers the pH) or ineffective (if it raises the pH). Also, toners often strip the skin of its natural, protective oils, resulting in more irritation. Your skin requires essentials to protect it and keep it from aging. The Deep Pore Foaming Cleanser is potent while moisturizing and gentle at the same time. The Exfoliating Enzyme scrub is used for the extra exfoliation you might need if you have oily skin. Which also imparts antioxidants without stripping susceptible skin.

No. All MD Glam skincare essentials are cruelty-free and officially Leaping Bunny-certified.

Product Recommendations

Dark eye circles have multiple causes ranging from sinus issues to thin skin to lack of sleep or hydration. For a specific medical condition, it is recommended you consult with your doctor. However, the MD GLAM Retinol-C Intense Eye Serum and the MD GLAM Hyaluronic Acid Night C-Complex moisturizer provide long-lasting, healthy hydration and promote collagen production, which helps diminish dark circles. For a complete skin care regimen, we recommend the FULL MD GLAM COLLECTION, which contains a DAY and NIGHT moisturizer as well as a daily CLEANSER and weekly SCRUB. Because the delicate eye area requires extra TLC, you should also regularly apply the MD GLAM Retinol-C Intense Eye Serum. For daily, broad-spectrum sun protection, apply the Sunshout Sunscreen 50 SPF every day – rain or shine.

We all here love the MD Glam products is game-changing. Because everyday sun protection is so vital at keeping complexion plump, spot-free, and youthful. We would recommend the Sunshout Sunscreen SPF 50 and the Hyaluronic Acid Night C-Complex moisturizer. Which are pack with a superstar line-up of supercharged ingredients that are collagen-building, anti-aging, and ultra-hydrating. Once you try ANY of the celeb-coveted products, you’ll quickly see they’re like nothing you’ve ever used before.

For any specific skin condition or concern, we recommended the person to visit their dermatologist. However, all MD GLAM products are formulated with skin-supporting, supercharged ingredients that help build collagen and help fade hyperpigmentation. Any skin type can benefit from MD GLAM.

MD GLAM is perfect for oily skin types, too. MD GLAM products are complexion-clarifying, but also hydrating to deliver a beautiful balance. We recommend starting with the Full MD GLAM Collection, so you get the best of everything in one beauty-filled bundle. If you have dry skin or wrinkles around the eyes, we also recommend adding the MD GLAM Retinol C-Intense Eye Serum to your anti-aging arsenal. If you don’t have an amazing daily sunscreen that you are absolutely satisfied with, then the MD GLAM Sunshout Sunscreen 50 SPF will make you fall in love with sunscreen. Our curated collections are always the best deals.

Thank you. All MD GLAM products are measured by weight and not volume. There is an intentional air pocket in the jars, which has the potential to cause “shifting” during shipment and transporting processes. The volume of the MD GLAM products can seem different or “less than expected,” though the amount is correct.

MD GLAM products are formulated to help with hyperpigmentation and fine lines. YES, it will help. However, dark brown spots usually need the aggressive approach of laser treatments to begin the fading process. Please view the MD GLAM video on lasers for more information.

 

  • Dr. Cat recommends the earlier, the better when beginning a personalized skincare routine. Being proactive about preventative and maintenance skincare is always better than trying to repair damaged skin. Think about “correcting,” rather than “concealing.”
  • Implementing a customized skincare regimen at an early age is essential maintenance of naturally beautiful, youthful-looking skin. Daily consistent and protection of the skin are always better than trying to repair damaged skin later.

 

Yes! Many people have combination skin with large pores in the T-zone, but dry skin everywhere else. MD GLAM is perfect for addressing this unique skin situation. It helps purify pores while it hydrates your skin. We recommend the complete kit for everyday skincare needs/concerns. The versatile MD GLAM Retinol C-Intense Eye Serum not only keeps the delicate eye area plump, pretty, and hydrated, it benefits other areas of the face where you want to reduce wrinkle depth.

Always cap your products tightly, especially the MD GLAM Hyaluronic Acid Night C-Complex night cream and MD GLAM Deep Pore Foaming Cleanser. All MD GLAM products are formulated with a bevy of highly concentrated ingredients, so you want to be sure to protect them properly. Store all your MD GLAM essentials in a cool, dark place, away from direct sunlight. They can even be stored in the fridge to preserve stability and provide a refreshing feeling to the skin upon application.

Aesthetics and Skincare

 

  • Botox inhibits dynamic movement of the facial muscles that eventually form deep dynamic wrinkles, also known as expression lines. On the other hand, skincare improves fine lines, skin texture, hyperpigmentation, and overall skin vitality and quality. Neither skincare nor Botox “lift” the face, as a surgical facelift does. The combination of Botox and an effective skincare regimen helps to maintain a long-lasting, youthful appearance.
  • Botox inhibits dynamic movement of the facial muscles that eventually form deep dynamic wrinkles, also known as expression lines. On the other hand, skincare improves fine lines, skin texture, hyperpigmentation, and overall skin vitality and quality. Neither skincare nor Botox “lift” the face, as a surgical facelift does. The combination of Botox and an effective skincare regimen helps to maintain a long-lasting, youthful appearance.

 

MD GLAM was developed and formulated by Dr. Cat a celebrity, world-renowned plastic surgeon, and published skincare researcher based in Beverly Hills, California. Dr. Cat’s passion for skincare and desire to create a product line from beginning to end that she could stand behind 100% was her lifelong motivations for developing MD GLAM. Not a model or paid actress hired by a marketing firm, Dr. Cat personally created MD GLAM out of a need and request for effective, affordable skincare that also smelled fresh and felt luxurious. She devoted her career by creating a daily, ritualistic experience that she could fall in love with every single day and hope you would, too! Once you try MD GLAM, experience it, and see the transformation in your skin, the difference will be clear.

Absolutely. It’s never too early to start a rigorous skincare regimen. Preventative skin care maintenance is key to a lifetime of beautiful, healthy skin.

We do not provide medical services through social media or email. If you would like to schedule a personal video consultation, please call the office at 310-858-8808 or email help@beautybydrcat.com. You can also send an email with your phone number and the best time to reach you, and someone at the office will get in touch shortly.

The sets are not specifically for micro-needling aftercare. MD Glam products are developed to maintaining collagen, stabilizing hyperpigmentation, and improving texture in between micro-needling sessions. Please discuss with the specialist before re-started any skincare products after micro-needling since every procedure is doing differently.

Samples

Sorry, but we don’t provide samples of our products. We recommended checking with your dermatologist before undergoing any skincare regimen. Also, rest assured all MD GLAM products undergo extensive sensitivity testing on many skin types.

Product Feedback/Concerns/Suggestions

I chose glass for products with specific ingredients because they have better longevity than plastic and less interaction with plastic components. The products that are stable in tubes are in tubes. There are a lot of details that go into formulations and packaging. It’s more complex than most people believe.

Dr. Cat did consider a fragrance-free skincare line for quite some time. She believes that in addition to being highly effective, skincare should be an “experience,” a moment of pause where women can truly pamper themselves. As scent is intimately linked with our self-care experience, developing and mixing the fresh, light, aromatic notes was one of the most integral aspects of the fastidious formulation process. All MD GLAM products smell fresh, light, and aromatically pleasing to the senses. Plus, they instantly melt into the skin, so their aroma will never compete with your everyday perfume picks.

Many customers use the Clarisonic with their MD GLAM Deep Pore Cleanser, but it is imperative to keep the brush head clean of any bacteria. Dr. Cat recommends mixing the Deep Pore Foaming Cleanser in your hands after thoroughly washing and gently massage the cleanser over your face and neck. For best results, refer to her video tutorials on the MD GLAM website – Mdglam.com.

MD GLAM products absorb quickly, are non-greasy, and are formulated for layering without “pilling” if applied as prescribed. The MD GLAM Sunshout Sunscreen 50 SPF is specially formulated to provide broad-spectrum UVA/UVB coverage, absorbs quickly, disappears into the skin, and can be worn under any makeup. A setting of powder can also use throughout the day to control shine.

Dr. Cat wanted to keep MD GLAM products easy to use without a lot of steps. Also, the complete kit provides all the same benefits as a toner would in a way that is powerful yet gentle on the skin. Toners tend to change the pH balance of the skin, making the most active ingredients in anti-aging skincare either too potent and creating irritation (if it lowers the pH) or ineffective (if it raises the pH). Also, toners often strip the skin of its natural, protective oils, resulting in more irritation. Your skin requires essentials to protect it and keep it from aging. The Deep Pore Foaming Cleanser is potent while moisturizing and gentle at the same time. The Exfoliating Enzyme scrub is used for the extra exfoliation you might need if you have oily skin. Which also imparts antioxidants without stripping susceptible skin.

No. All MD Glam skincare essentials are cruelty-free and officially Leaping Bunny-certified.

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