Shipping And Returns
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Method
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Cost
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Expected Arrival
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| Standard | FREE on U.S. orders over $150 | 5-8 Business Days or less | ||
| Express | $19.99 | 2-3 Business Days, No PO Boxes | ||
| Overnight | $29.99 | 1 Business Day, no PO Boxes |
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Free Shipping is on all U.S. orders over $150.
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We offer delivery to the U.S. and International Shipping. Weekends and holidays are excluded. In-stock items only.
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Orders placed after 3pm PST will be processed the following business day.
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Orders placed on a weekend will be processed on the following Monday, holidays excluded.
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Please allow up to 48 hours for processing in addition to time in transit.
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We now offer worldwide international shipping.
Shipping Restrictions
Refused Packages/Non-Delivery
For any refused shipment or non-delivery due to customer not being present or not picking up their item from the delivery service, a $19 Non-Delivery fee will be charged to the payment form selected during checkout and will be subtracted from any refund or store credit.
Processing Time
All orders are processed within 24-48 hours after they are placed. Orders placed after 3:00 pm PST will be processed on the next business day. Orders placed on Saturday or Sunday will be processed the following Monday.
Exchanges/Returns
If you believe that you are entitled to a replacement or an exchange, please email help@mdglam.com with your order number. Take note that requests for exchanges/replacements must be made within (7) working days from the day you receive the products.
Returns will be processed within 10-14 working days of receiving the request. If you received the incorrect products contact us within seven (7) working days from when you received the product and we will send you the correct item.
If you made an error in ordering or changed your mind, you may return the product to MD GLAM or cancel the entitlement to services and obtain a refund of the price of the returned product minus shipping and handling charges provided that:
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You contact us within seven (7) working days from the day you receive the products.
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Items must be unopened, unused, and in their original packaging. Refunds cannot be issued once an item has been opened or used.
Refunds will be credited to the original credit card or payment service used for payment for the purchase price minus shipping, handling, and other charges. Shipping fees are NOT refundable.
These returns will be charged a 25% restocking fee and the cost for us to ship out the new product if it was an exchange. Defective products MD GLAM takes pride in the quality of its products and every product undergoes multiple layers of quality control.
However, if you believe you have received a defective product, please email help@mdglam.com describing the issue and attach clear photos and videos if possible. A customer care associate will review your request and respond via email.
If a return is authorized, you will be given instructions on how to return your product. Returns are subject to inspection and may be subject to a 25% restocking fee. If you purchased the item as part of a kit, please only return the items that are defective, not the whole kit.
Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer's expense or disposed of. Refund eligibility is determined once your return is received and inspected.
We reserve the right to refuse a refund on any return shipment. We reserve the right to deny multiple refunds by customers who have a habit of returning products. We will be unable to issue a refund for customers who request repeat refunds.
We reserve the right to refuse any customers. We are not responsible for any return packages that are lost or damaged in transit. Please note - we cannot monitor our customers for their individual skin types, health conditions, or product compatibility.
Our products undergo rigorous sensitivity testing to ensure that they are compatible with a wide variety of skin types, however, we strongly suggest you consult your physician or skin care professional for an analysis of your particular skin type and sensitivity levels before purchasing any product.
We also instruct our customers to test a small area of the skin on the forearm prior to applying it to the face. No refund will be given for any reason related to product effect or compatibility with your skin type including allergic reaction. We can only offer returns or refunds for an item that is damaged or defective.
Domestic Delivery Time
Standard Shipping Orders shipped to the Western U.S. can be expected within 3-5 business days. Orders shipped to the Eastern U.S. generally take 5-8 business days. Please note shipping does not include weekends and holidays.
For quicker delivery, guaranteed Overnight and Express shipping services are available. All delivery times are estimates. The total time needed to deliver your package may be longer.
MD GLAM is not responsible for delays in delivery due to events beyond our control, including shortages of materials, labor strikes, transportation failures, or acts of nature. MD GLAM can not be responsible for damage to products due to weather or shipping problems. These are issues that can be taken up with the shipping carrier.
International Shipping
Prior to making a purchase, we strongly recommend consulting with your local customs authorities to obtain accurate information regarding restrictions and regulations applicable to skincare products in your country. MD Glam disclaims responsibility for any international return fees incurred if your ordered items are restricted by the customs regulations of your country. Please be advised that returned items may be subject to shipping, handling, and restocking fees.
It is essential to recognize that the $36 shipping fee does not include any import taxes or duties that your country may impose upon the receipt or delivery of the package. MD Glam bears no responsibility for customs-related issues, encompassing, but not limited to, opened packages, packages placed on hold, goods damaged by authorities, or challenges in receiving the products.
International orders do not qualify for product exchanges and complimentary returns. The refund for returned items will be issued for the merchandise only, excluding duties, taxes, or tariffs. The cost of return shipping, handling, and restocking will be deducted from your refund. Please note that the initial shipping fees are non-refundable.
Overnight and Express Shipping
If you need quicker delivery, we offer Next Day and Express shipping services. United States Postal Service (USPS) is required for all deliveries to PO Boxes, APO, and FPO military addresses. We cannot guarantee the replacement of lost packages shipped via USPS.
Be advised that the USPS confirmation number you receive from MD GLAM is only used to verify when a parcel has been delivered and is not used to track packages en route.
Freight Forwarders
MD Glam doesn’t ship to freight forwarders or addresses outside the United States. We reserve the right to cancel all orders shipping to a freight forwarder.
Out of Stock
For any items in your order that are out of stock, we will notify you via email within one business day. Please make sure to add us to your address book so that you may receive a confirmation email.
Holiday Shipping
In accordance with U.S. federal holidays, our warehouse will be closed on the following days:
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January 1st – New Year's Day
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May - Memorial Day
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July 4th – Independence Day
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September - Labor Day
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November – Thanksgiving Day
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November – The Day After Thanksgiving Day
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December 24th – Christmas Eve Day
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December 25th – Christmas Day
Same Day Shipping
If you would like us to process and ship your order out the same day it is placed, please select same day processing at checkout for an additional charge. Orders must be placed before 12pm (PST), Monday-Friday. Excludes weekends.